Wholesale Terms & Conditions

MINIMUM ORDER  Opening order: 6 - 8 SKUs - 2 units per SKU approximately $US 500-600 / re-order 4-5 SKUs - 2 units per SKU

PAYMENT TERMS

Orders placed directly or through ShoppeOnline require a working Credit Card # be provided at time of order. For all new clients: a 50% deposit is required at time of order for orders with delivery date in 1-3 months. For orders placed with delivery date beyond 3 months, a 25% deposit will be processed within 30 days of order placement & 25% will be processed 45 days prior to requested ship date. The remaining balance (outstanding PO balance, shipping costs, and a $15–$20 handling fee) will be charged to the card on file before shipment. Orders will not ship without payment confirmation. Direct orders are invoiced through QuickBooks. Orders placed on Faire follow Faire’s terms. If Faire’s “free shipping” exceeds 10% of the order value, the excess shipping cost will be charged to the buyer. Late payments incur a 10% fee per month after Net 30.

LEAD TIME ( 5- 7 weeks)

Orders will ship to you within 5-7 weeks of receipt of order. Large orders may take longer but we will provide a honest estimated time of delivery at the time the order is placed. We appreciate more lead time if you are flexible about receipt of product so we can better coordinate production with the artisans. Orders without customization are processed first and will have a shorter lead time. Production of orders placed for future delivery (+3 months) will begin 45 days prior to requested delivery date & cannot be canceled without fee past this date.

CUSTOM ORDERS / VARIATIONS IN PRODUCT

All ixöq orders are made to order in small batches based on selections available in the current catalog. Variations beyond what is shown in the catalog (e.g. handle length; product height; custom colorway are permitted but will incur an additional 5-10% design fee). Due to our use of locally sourced (in Guatemala) sustainable resources (recycled plastic cord & upcycled jaspe fabrics), we cannot guarantee that the colors will exactly match those in the catalog but they will match within a given order.

CANCELATION / RETURNS

We want our customers to be happy and will work with you to get the products you desire. We accept changes to the order up to the 45 day deadline. We accept returns if the item is damaged or differs in design or more than 2 centimeters in measurements from the published specs. Everything we sell is hand made and custom produced so we cannot accept returns based on slight variations in color or measurement or change of mind. A 50% restocking fee will be charged for returns made for any reason other than those listed here. If after a few months a product is not moving we’re happy to discuss exchange.

ORDERS CANCELED WITHIN 45 DAYS OF REQUESTED SHIP DATE WILL BE CHARGED 75% OF THE TOTAL ORDER VALUE OR GIVEN STORE CREDIT.

CURRENCY

All prices are quoted in $US

INTERNATIONAL ORDERS

We accept international orders through Faire or with a US shipping address

TAXES

ixoq charges a 6% sales tax unless Reseller # is provided